Monday, January 7, 2013

5 Marketing Predictions for 2013


Magic-8-ball
There was certainly no shortage of big developments in the marketing world throughout 2012. Facebook created a massive mobile advertising business in less than year, Red Bull literally financed a trip into the stratosphere to create powerful branded content, and a YouTube video finally hit 1 billion views, showing the potential reach for online videos.
So what might 2013 bring for marketers? We contacted several advertising experts and reviewed recent studies and business trends to come up with five marketing predictions for the coming year.

Advertisers Pursue Mobile-First Strategy

Image courtesy of Flickr, BuzzFarmers
Mobile advertising exploded in 2012, with eMarketer projecting in December that U.S. mobile ad spend would nearly triple to $4 billion for the year. Much of this growth is due to Facebook and Google, both experiencing huge growth in revenue from their mobile ad products in 2012. Facebook, in particular, announced its first mobile ad product — Sponsored Stories in mobile News Feeds — in February, and now generates more than $3 million per day from mobile ads.
As these platforms continue to improve their ad formats for marketers this year — and consumers continue to spend more time and money on mobile devices — advertising spend on mobile will only continue to skyrocket. In fact, eMarketer expects mobile ads to increasingly become the top priority for advertisers on digital, rather than desktop.
"For many years, you had marketers emphasizing a build-for-the-desktop-first approach, and similarly you had a lot of advertising publishers and platforms that developed their products for the desktop," said Clark Fredricksen, VP of communications for eMarketer. "Now we are seeing more people build for mobile first with the desktop as the second priority."

Brands and Publishers Re-Think Banner Ads

Image courtesy of espn.go.com
Banner ads are easy to hate: they have lousy click-through rates and typically don't translate well from desktop to mobile. Several people we spoke with in the advertising industry predicted that marketers will be devoting less and less of their budgets on these display ads, but even they admit that the banner ad isn't going away for good anytime soon. In the interim, some brands and publishers are trying to come up with new and creative ways to innovate on banner ads, rather than just write them off.
On Friday, ESPN.com debuted an interactive banner ad (seen above) that prompts visitors to vote on which of two teams will win an upcoming college football game. The ESPN ad then changes color depending on which team is leading in the polls. ESPN isn't the first to tweak the traditional banner ad. IKEA launched a clever promotion in April that squeezed all 2,800 of the store's products into a tiny 300X250 pixel banner ad and let users scroll over and zoom in on different items. More recently, Gucci experimented with banner ads that could be pinned directly to Pinterest.
This isn't likely to stop the overall shift away from banner ads, but these efforts show there is still room for innovation. Or, as IAB president and CEO Randall Rothenberg put it in an interview withMashable, "People look at shitty banner ads and think the problem is the banner ads. The problem is shitty advertising."

Native Advertising Starts to Replace Traditional Display Ads

Image courtesy of Mashable
Native advertising has turned into an amorphous buzz word that means different things to different people, but at the most basic level, this phrase simply refers to ads that are delivered in-stream and integrated as seamlessly as possible into the core user experience. These ads took off in 2012 and will increasingly become the preferred form of display advertising in the coming year.
"If 2012 proved anything in mobile, it proved that the ad publishers using so-called native formats are able to deliver much more effectively with mobile devices and in essence are able to overcome the historical disadvantages of display advertising on a small screen," Fredricksen said. "We are seeing a dramatic upswing and we expect that to continue."
Facebook and Twitter applied this formula with great success in 2012 by inserting sponsored posts into their respective streams on mobile devices. Many publishers, including Mashable, have expanded their own native advertising options for mobile and the web by letting advertisers create ad units that appear in the stream of content published on the website. In fact, a recent survey found that a third of publishers are "likely or very likely" to add a native advertising option to their websites.

Looking Beyond The Total Number of Likes

Image courtesy of Facebook, Coca Cola
Having more fans or followers on social networks doesn't necessarily mean having greater engagement; in fact some recent studies suggest that the opposite is often the case.
Napkin Labs, a Facebook app developer, analyzed the pages for 50 brands with between 200,000-1 million likes each, and found that just 6% of fans engaged with their Facebook Pages on average. What's more, those pages with at least 900,000 fans actually had 60% less engagement than those pages with 500,000-600,000 fans. Likewise, Sling Digital, a Twitter ad optimization service, analyzed accounts for all Fortune 100 companies active on the social network, and found that engagement tended to drop off for brands with more followers.
That doesn't mean brands can't and shouldn't aspire to accumulating a strong following, but it does mean more brands will have to re-focus their emphasis on engagement metrics beyond the number of likes and followers.
"Every business has to measure what they do and make sure that it is effective," Riley Gibson, the co-founder and CEO of Napkin Labs, told Mashable in a previous interview. "Likes can be part of that measurement, but we need to start looking beyond that a bit, and start looking in more depth at what fans are actually doing."

Relying More on Big Data As A Marketing Tool

Image courtesy of Flickr, Images_of_Money
One of the biggest lessons for marketers from the presidential election in November is just how powerful a tool big data can be.
Several companies have launched in recent years to offer tools to help provide data analysis to brands and marketers, including BloomReach which provides brands with big data to help with SEO and Swipe.ly which helps retailers analyze their sales and social data to understand trends with their business. These and other tools will change the way companies think about marketing and running their business.
"Big data is really emerging as a key currency in marketing," Fredricksen said. "Increasingly, we are seeing more companies use big data and analytics to drive customer insights, create their budgets and to manage operations, the supply chain, customer support, product strategy and pricing."

Friday, January 4, 2013

Starbucks Orders Double Shot of Square


Coffee giant grows partnership with Jack Dorsey's startup 
Photo: Paul J. Richards/AFP/Getty Images
Starbucks is selling Square's mobile card readers for $10 in the coffee retail giant's7,000 locations nationwide, extending the companies' budding partnership. The readers let users accept credit and debit card payments from individuals and are free after rebate.
"We have a lot of small business owners who do business in our stores. So we wanted to offer them the reader for their business needs. And it just seemed like a good natural next step in our relationship with Square," a Starbucks spokesperson told Adweek. 
Indeed, the development comes just two months after Starbucks implemented the tech startup's mobile app-based payment system dubbed Square Wallet in its stores around the country. The iPhone/Android app lets the coffee-drinking patrons make payments by simply saying their name. They can forego using their physical credit card with the app, which bills the person's stored credit card account during a purchase.
In addition to Starbucks, Square Wallet can be utilized by consumers in locations for Walmart, Apple, Target, Walgreens, FedEx Office, AT&T, Best Buy, Staples and Radio Shack. All in all, the San Francisco-based tech firm says it's in 30,000 retail locations.
Also during November 2012, Starbucks disclosed it plans to invest some $25 million in Square—the brainchild of Twitter founder and chairman Jack Dorsey.
Meanwhile, today's news seems to be another notable notch in the belt for Square, positioning itself against increasing "digital wallet" competition from American Express,LevelUpGoogle Wallet and others. The companies look to capture a mobile audience by streamlining payments between on-the-go consumers and retailers.

Thursday, January 3, 2013

6 Easy Ways to Make Your Website Tablet-Friendly


6 Easy Ways to Make Your Website Tablet-Friendly

Ipad-illustration

There are nearly 70 million tablet users in the U.S. alone, a figure that has doubled from the year before. This means that nearly 30% of the country's Internet users are browsing on a tablet device.
Tablet traffic to e-commerce sites grew by 348% from 2011 to 2012, overtaking smartphone traffic for the first time. With the tablet market as young as it is, its footprint is only going to expand.
This trend sends a strong message: If you haven't already, now is the time to prioritize your website's design considerations for tablet functionality. Ignoring this could negatively impact your website's overall conversion rate, return visits, sales and more.

What Is Tappiness?

When a website exhibits "tappiness," it's easy -- or even delightful -- to use on a mobile or tablet device. Tappiness encompasses smart use of space, text that is easy to read, logical interaction clues and large touch targets that allow visitors to navigate with confidence.
The large font sizes and wide touch targets in this design offer a positive experience, even when reduced in scale on a tablet.
The opposite experience exists when text is too small to read and navigation links are so close together that unintended navigation occurs. This adds time, complexity and frustration to the navigation experience, which will quickly drive away your visitors.
Small font sizes and narrow touch targets in this design prove to be much more difficult to read and use on a tablet.
While it may be ideal to redesign your website with a responsive layout for all devices, time and cost may inhibit you from a complete overhaul. But you do have other options. Here are some tips to help you improve the way tablet users experience your website, with just a few simple changes that you can make today.

How to Improve Your Site's Tappiness

Just a few subtle adjustments to your CSS can greatly improve legibility and navigation dexterity on a tablet.
1. Increase the size and margin for buttons and calls-to-action. The average width of the index finger for most adults translates to about 45-57 pixels. Why make your visitor work harder to find and tap the "Buy" button?
2. Ensure links and calls-to-action look tap-able without hover states. Hover states do not exist on a tablet. Style your text links to use a clear, contrasting color. And don't be afraid to use underlines for the default link state.
3. Increase font sizes for legibility. Bumping up your font sizes by a couple pixels or partial em's can make a difference. A little goes a long way.
4. Increase padding around navigation menu items. Try increasing padding by 5-10 pixels to start -- or more, if your design allows.
5. Increase margins on pages and content blocks. This improvement supports overall legibility and reduces visual complexity. Increased "white space" can result in the impression that your website's content is easier to consume, as compared to a website with crowded content.
6. Increase form field size and spacing. Make it easier for your visitors to tap and enter information into form fields. Improvements to your forms may make the greatest impact to your conversion rate.
As an added bonus, these simple CSS changes will likely benefit your desktop visitors as well. But, as always, be sure to run QA on your changes for all platforms and browsers before committing to them.

Great Examples of Tablet-Friendly Websites

Below are a few websites that exemplify tappiness. Try these out on your tablet as well as your desktop. Notice these sites don't employ separate layouts or versions for tablets. Yet the same site looks good and works well on both platforms.
Fitbit uses a healthy amount of white space coupled with large text and generously-sized touch targets.
Comcast's website offers large text and spacing. You'll also notice clearly indicated links, well-spaced navigation and sub-navigation and large, easy-to-use form fields.
While Skillshare could bump up the size of their body text a bit more, they do offer large, easy-to-use buttons for navigation and calls-to-action. There is also plenty of space surrounding content blocks.
It's no surprise that Apple's website has tappiness (after all, they did pioneer the design for hand-held touch screens.
Does your site provide tappiness? Check it out on a tablet device and see for yourself. Your website may be losing visitors, conversions, and money by creating an unpleasant experience for tablet users.
The good news is that you don't need to spend a lot of time or money to make tiny, incremental changes that will vastly improve your user experience on tablet devices. For many of you, that means money in the bank.
Share a website that brings you tappiness in comments below.