Thursday, January 30, 2014

Relevance Has a Deadline: How To Be Ready for Real-Time Marketing

Relevance Has a Deadline: How To Be Ready for Real-Time Marketing

Sponsor Post: People react in real-time. So should your content marketing.

When a period TV series from the 1960s closely resembles today's agency and client staff model, perhaps it's time for a change.
Today, real-time marketing has become one of the most powerful methods of storytelling for brands. With new digital trends also comes a new set of expectations. For brands, the two critical consumer expectations for content are immediacy and relevance. In order to engage in a conversation, or start one, a brand needs to understand these two expectations. Unfortunately, today's agency and brand infrastructure is not conducive to the requirements of real time marketing.
NewsCred worked with six DigitasLBi leaders to compile wisdom on what it takes to get real-time marketing right. According to DigitasLBi's Eric Korsh, VP/Group Director of Brand Content, here are the four things that need to change.
TEAMS – Broader Expertise, Fewer People
The agency-client working dynamic were built to produce campaign work supporting long gestation efforts such as product launches and brand positioning. Real-time marketing teams need to be made up of new, hybrid roles where individuals have multiple areas of expertise. That way, you shrink the meeting size and increase the speed of reaction.
PROCESS – Faster and Shorter
Long lead times for content development and publication across limited channels has led to a slow and cumbersome assembly line. Real-time marketing requires the urgency of "Broadcast News" not the slow pace of "Mad Men" -- and all parties need to reimagine the lengthy, linear process and work on parallel paths with fewer steps across creation and approval.
TRANSLATION – Say Everything...in 140 Characters
Understanding how to craft value in an interactive and always-on environment is critical to success. It's a difficult thing to translate brand values, promise and efficacy across the terrain of modern channels of communication. In order to turn real-time moments into long-term success, brands need to be able to translate their assets into consumer value on everything from Pinterest to Vine to Twitter.
MINDSET – Fearlessness and Consumer Orientation
No more navel gazing or crude messaging. In these real-time channels, brands need to be risk-taking and authentic instead of unoriginal and censored. This is arguably anathema to our industry and perhaps the most difficult change to make. All parties involved must regularly challenge the older ways of doing things, and work together to keep focus on providing value to the consumer.
Download Relevance Has a Deadline for case studies from across the industry, researched extensively to bring you a comprehensive, up-to-the-minute guide on brand storytelling at the speed of social.

The Essential Guide to Creating a Successful Content Marketing Strategy

The Essential Guide to Creating a Successful Content Marketing Strategy

by Kieran Flanagan

Date
January 30, 2014 at 4:00 AM

blueprint-schemesCreating content can feel difficult and discouraging. You'll spend hours producing something you think is great, only to get little engagement, traffic, or leads. And then we have to explain it all to our boss if we want to keep creating content at all. Not. Exciting.
With all of this frustration in the day-to-day of content creation, wouldn't it be great if someone would just ... give you a complete blueprint to a successful content strategy? One that helps you generate leads and customers, and win your boss' praise? 
Well, HubSpot recently teamed up with Evernote to do just that. We've created a content marketing blueprint that's available right inside of Evernote. In this post, I'll walk you through the different aspects of the content blueprint and why each facet is so important for marketers to focus on.

How to Develop and Implement a Successful Content Marketing Strategy

Stage 1: Getting Buy-In

All great content marketing plans start with getting people within the company to buy into your vision -- basically, those people who'll give you the resources and/or budget to help make your plans a successful reality.
For example, internal customer-facing teams can share their expertise with you and help fuel your content creation efforts. They'll know who your audience is and what they care about, which comes in handy when you're creating content for that audience.
It's vital to get all of these people bought into your vision. To make this happen you'll need to get really good at pitching. Your pitch should do three things:

1) Talk about key challenges you will solve.

Give an overview of the key challenges your content marketing plan will solve. Marketers often make the mistake of complicating this part with too many data points. Try to summarize your key challenges in just a couple of charts so it's more persuasive and easy-to-digest.
For example, in this chart, our marketer's key challenge is that their overall CPL (cost per lead) is being inflated by the amount of money they are spending to acquire leads through paid programs -- implementing a solid content strategy could reduce the CPL.
Key_Challenges-1

2) Talk about how they relate to business metrics.

Always keep your audience in mind. Senior management cares about cost and revenue. How will solving these key challenges help with either of those metrics?
In the example above, the bottom line metric is clear: Reducing the CPL reduces the cost it takes to acquire a customer, which could increase profit down the road. 

3) Give high-level details on your strategy to achieve these goals.

Talk through how your content strategy is going to help solve these key challenges and influence those business metrics. It should be really evident that you've thought through your plan and what resources you need to make it a reality.
If you are in the process of pitching for resources and budget, there's a lot of great information on this subject in our content blueprint that can assist you.

Stage 2: Developing Your Content Strategy

In a recent HubSpot report, we found a staggering 56% of survey respondents said they were doing content marketing without a plan. Now it makes sense why some people struggle with content creation: Having a content plan that takes into account key challenges, business goals, and metrics will make you more successful in the long term.
When putting together your content strategy, you should:

1) Include the buyer personas you are targeting.

At HubSpot, we align content around different buyer personas. This allows us to stay really focused on who we're creating content for. We keep our buyer personas' goals and challenges in mind so we can address these at each stage of the buying process.
For example, this is one of HubSpot's buyer personas, Marketing Mary. You can see we've included key information like her goals, challenges, and why she would love HubSpot. We use this information to create content that's going to be relevant to Mary at each stage of the buying cycle.
Buyer_Persona-1

2) Understand where the content gaps are in your buying cycle.

Make sure you understand where the content gaps are in the buying cycle for your different buyer personas. To achieve this, you should conduct a content audit. Also, ask yourself if your buyer persona has all the information they need at each point of the buying cycle. 
For example, at HubSpot, we create content that attracts Mary to our site and helps her evaluate our software based upon what we know about her goals and challenges. We then ask ourselves if she has everything needed to feel confident in purchasing our product based on those goals and challenges.
Content_Planning_across_the_funnel-1

3) Come up with content ideas and stick to an editorial calendar.

Once you know your buyer personas and understand what content you don't have to make it easier for them to move through the buying process, it's time to brainstorm content ideas to fill in those holes.
Coming up with content ideas isn't difficult when you understand who your different buyer personas are. We've made this process even easier by including a whole section onbrainstorming content ideas in our blueprint.
What can be truly difficult is creating and sticking to a consistent publishing schedule. All great content plans have an editorial calendar that people within the company can see what content is being published and what dates that content is going live.

Stage 3: Determining Your Publishing Plan

One of the biggest shifts in marketing today is transforming our mindset from that of a traditional marketer to that of a publisher. Marketers are trained to think in terms of immediate wins. This is why we like spending budget on paid media. We invest a certain amount of spend in return for an approximate number of leads and customers. It can be both predictable and measurable. 
Moving to a publisher model means you need to invest more upfront to start creating content assets that will have a far greater impact over a longer period of time. For example, the HubSpot blog generates 70% of its monthly lead target from blog posts not published in that month. This is because the content we've created in the past has long-term value for the company in both the leads and customers they generate each month.
A lot of companies talk themselves out of publishing before they even get started due to a lack of immediate resources. The reality is that even a content team of one can be successful -- that is, if they know how to source content effectively. To get really good at publishing, you should:

1) Think about scaling your content by repackaging in several formats.

The average consumer today is connecting with your brand across a range of different channels. When developing a new piece of content, you should always think about how you can repurpose that content into lots of different formats and channels. For example, if you've developed a series of blog posts, you could turn them into a comprehensive ebook.

2) Make sure the quality of your content always remains high.

Whether you're creating a single piece of content a week or several pieces a day, the quality of your content should always remain extremely high if you want it to pay off in the long run.
Creating an editorial checklist will help you manage this process. With a checklist, you can quickly check each piece of content for quality issues and also educate your team on what it takes to publish content in your company.
In our content blueprint, we have a range of templates that make scaling your content really easy and provided an easy-to-use, ready-made editorial checklist.

Stage 4: Promoting Early and Often

In our aforementioned report, promotion of content was the number-one priority for marketers in 2014. The question for many marketers has changed from "How can I produce the right content for my audience," to, "How can I distribute that content to the right audience?"
The key for marketers is to increase the number of distribution channels they have (blogs, email, social properties) and grow the number of people they can reach through those channels.
Promotion is a critical part of a content blueprint and something marketers should think about at great length during their planning phase.
To become an expert at promotion, you should:

1) Make it a really important part of the planning process.

When my team is planning out a content campaign, we put as much thought into the distribution of that content as we do into the campaign development. We want to know who that content is for and how can we make sure they get it.

2) Make sure you have people with promotion skills on your team.

Being able to promote content to the right audience isn't an easy job. Over time, the skills to distribute content effectively are going to be a real differentiation between companies that continue to invest in content and those that struggle to make it work for their business.
If you want to learn more on how you can be effective at promoting your content, we have lots of information on outreach, seeding your content, and even the best way to repackage it for different networks to increase its exposure right inside -- you've guessed it -- our content blueprint.     Link to Blue Print

22 Social Media Facts and Statistics You Should Know in 2014

22 Social Media Facts and Statistics You Should Know in 2014

22 Social Media Facts and Statistics You Should Know in 2014
There was a tipping point last year that has major implications for business and brands. It will impact publishing and marketing strategies and tactics in the future.
One of the worlds biggest music stars ignored the traditional mass media product launching process. She bypassed the “normal” mass media release of a radio campaign, multiple TV appearances and retail and consumer brand promotions. Instead she announced it on Instagram to her 8 million followers with the word “Surprise” and proceeded to launch the 14 songs and accompanying 17 videos on iTunes.
It was a success and it exceeded the album downloads of the previous album which had used the traditional marketing model. Its a trend that is not going away anytime soon.

Build your own networks now!

Businesses who are relentless in building a following on social media are in fact creating their own publishing platforms, growing their marketing channels and content distribution networks. It is a digital asset that grows every year. Over time it can provide huge leverage and marketing independence if done right.
So with that in mind let’s have a look at where the major social media networks are up to at the start of 2014.

Social web demographics

Social media is a blur of  tweets, shares and content. No longer is it just used by the young and the restless. It is global and embedded in every corner of the web.
So some questions. Which age groups are using social media, what countries are big Facebook users and what percentage are using mobile to access social media?
This is the who and the where of  social media users.
  1. 72% of all internet users are now active on social media
  2. 18-29 year olds have an 89% usage
  3. The 30-49 bracket sits at 72%
  4. 60 percent of 50 to 60 year olds are active on social media
  5. In the 65 plus bracket, 43% are using social media
  6. Time spent on Facebook per hour spent online by country. Here are the top three. USA citizens get the top gong at 16% followed by the Aussies at 14 minutes and the Brits at 13 minutes.
  7. 71% of users access social media from a mobile device.
The paradigm of social media only being used by the younger generation should be put to rest now.

Facebook

Facebook is still the biggest kid on the block, but there are some pundits predicting that by 2016 Google+ will surpass Facebook on “social sharing”.
Here are some of the latest figures to mull over.
  1. There are now over 1.15 billion Facebook users
  2. One million web pages are accessed using the “Login with Facebook”  feature
  3. 23 percent of Facebook users login at least 5 times per day
  4. 47% of Americans say Facebook is their #1 influencer of purchases
  5. 70% of marketers used Facebook to gain new customers

Google+

Prying the numbers out of Google for Google+ has always been a challenge.  A bit like getting a date with the prettiest girl in the class. Not impossible but it doesn’t happen very often.
So what are the latest numbers?
  1. There are now over 1 billion  with Google+ enabled accounts
  2. It has reached 359 million monthly active users
  3. Google+ is growing at 33% per annum.
  4. The 45 to 54 year old bracket  increased its usage on Google+ by 56% since 2012
When you consider that Google+ has only been around for less than three years, then it is a success on many levels. So Google must be happy with with its investment, which is north of $500 million that it initially invested in Google+

Twitter

Twitter has to be taken seriously. Last year it took off its short pants and become a public company. So what is happening in the Twittersphere?
  1. There are now over 550 million registered users
  2. 34% of marketers use Twitter to successfully generate leads
  3. Twitter was the fastest growing network with a 44% growth from 2012-2013
  4. 215 million monthly active users
Twitter has also made some changes in the last few months that has made it more visual and engaging. Business should no longer be ignoring the 140 character pip squeak.

The others

We haven’t mentioned some important social media channels. These include. Pinterest, Instagram, LinkedIn, YouTube, Tumblr, Vine, Slideshare and many others.
This year expect the visual social media networks to hit more home runs.
Keep an eye on these two:
  1. Pinterest with 20 million active monthly users
  2. Instagram with 150 million active monthly users.
Here is an Infographic from Search Engine Journal that provides a visual medium for the social media facts and statistics you should know in 2014.
Social Media Facts and statistics you need to know
Source of Infographic: Search Engine Journal

Read more at http://www.jeffbullas.com/2014/01/17/20-social-media-facts-and-statistics-you-should-know-in-2014/#ho43ppqyzbBMv6Ro.99

Wednesday, January 29, 2014

It's Time to Shift the Focus from Mobile to Mobility

It's Time to Shift the Focus from Mobile to Mobility

Let's Stop Thinking About Mobile Just as a Channel or Tactic and Move on to a Bigger Idea

In an industry that's obsessed with tapping into the Zeitgeist, we talk about mobile as though it's the bright and shiny new object in marketing. Are we kidding? This year, smart phone penetration in the United States will hit 80%, tablets will overtake sales of PCs, and already about half of online traffic is taking place on the mobile web. Come on marketers … consumers and manufacturers are way in front of us. Let's kill off talk about developing a mobile plan. Our marketing plan needs to be our mobile plan … and so too do our communications.
It's Mobility, Not Mobile. Mobile is primarily about the devices and platforms, but mobility is a bigger idea. Mobility is very much at the heart of culture right now. It is about fulfilling consumers' desire to stay constantly connected and helping people to get tasks done on the move. Mobility in marketing is going beyond mobile advertising, to adding mobile functionality and targeting across your marketing efforts, such as how Chipotle's mobile app helps to facilitate dining on the go by allowing you to order and pay for your burrito on the way to their restaurant to avoid the wait. Instead of allocating a separate budget to mobile alongside other media channels, we should be applying mobility solutions to our print, video, search, out of home and website. For example, how many of us have plans to add voice navigation to our website? My bet is that consumers are going to respond to added mobility in your marketing programs as they have to mobile devices … super-fast.
All Media is Digital. All Digital is Mobile. Thankfully we rarely separate digital from non-digital media plans anymore. Your digital strategy is your media strategy. In the same way, we have to stop putting mobile in a silo. A number of media companies are leading the way. According to the New York Post, about a third of its audience (print and digital) is coming from mobile devices. Over 65% of Twitter's growing ad revenue comes from mobile ads on smartphones. Little wonder that Instagram, SnapChat, Flipboard and Waze, whose platforms have mobility at the heart of their proposition, were the hottest and fastest growing media this past year. VH-1 showed that it was able to grow its prime-time television viewing audience by 34% by improving the mobility of its shows and content. It made available full episodes through a mobile app, which also included extended content encouraging audiences to share with their social circles.
Mobility is Shifting Hyper-Local to Hyper-Location Marketing. Patch's demise at the hands of AOLwas a blow to pundits of hyperlocal. But mobility solutions are creating far more granular targeting and brand engagement. Savvy companies like PlaceIQ and 4info have mapped out the country and can provide location-based marketing (standard and rich media banners as well as video) based on where you go and where you've been. Apple's iBeacon went live early this month in 200 Safeway and Giant Eagle supermarkets and could revolutionize the in-store experience. Using low-frequency Bluetooth technology, it creates GPS-like utility in the store itself that is able to pinpoint to within a few feet a shopper's location through his smartphone and prompt him with special offers as he navigates the store.
Mobility is Fueling Intelligent Marketing. Mobility is paving the way for more intelligent marketing by utilizing the data it collects. FourSquare is somewhat re-inventing itself as a decision-recommendation engine for users and an insight resource for marketers accessing location data they have collected. The Weather Company is using its data to help retailers plan and even forecast sales. For example, based on weather patterns The Weather Channel knows that in Chicago, beer sales increase when summer temperatures are below normal three days in a row, whereas, in Dallas people buy sunscreen and bug spray in the spring when the dew point goes down. Mobility could inform an entire marketing communication strategy.
Mobility isn't about what's happening with devices and setting aside budgets for mobile advertising, but how you bridge mobile to real-world marketing. Exciting times ahead.

Social Media Response Rates, Times Dip as User Engagement Explodes


User engagement is growing nine times faster than Facebook and Twitter combined

Social media has become a critical channel for brands looking to connect with consumers, but it looks like many followers aren’t getting the attention they expect, according to data released in December 2013 by Sprout Social.
Between Q3 2012 and Q3 2013, Twitter grew its Monthly Active User (MAU) base from 151 million to 218 million—a 44% year-over-year increase. Facebook saw a 17% rise in MAUs, from 955 million to 1.15 billion. Collectively, the two sites grew 20% to hit 1.42 billion MAUs.
However, user engagement, such as messages that required a response or attention, was growing nine times as fast as Twitter and Facebook combined. How are brands keeping up? Results indicated they were not: Average brand response rates for both Twitter and Facebook dipped below 20% year over year, and response times increased from 10.9 hours to 11.3 hours. On Facebook, response times came in at 15 hours, on average, while Twitter was at 7.9 hours.
A breakdown of social media response times and rates by industry found that government companies had the longest response time—14.5 hours—and a response rate of just 17%. The entertainment industry had a relatively short response time of 10.0 hours but answered just 11% of messages from followers—the lowest response rate and likely due to the fact that this category draws a huge crowd.
The banking/finance industry was a shining star among sectors, answering 28% of users—the No. 1 response rate—typically in 10.0 hours. Utilities had an even shorter response time (9.7 hours) and a response rate of 27%.
September 2013 polling by Adobe found that nearly three-quarters of US marketers thought customer response management on digital channels was important; however, just one-third said their company was doing a good job at this. And followers shouldn’t expect response rates or times to improve anytime soon: Only 6% of survey respondents said customer response management would be one of the most important digital marketing areas in the next three years.

Read more at http://www.emarketer.com/Article/Social-Media-Response-Rates-Times-Dip-User-Engagement-Explodes/1010565#Wktp0RGA5W2x07CB.99

Consumers in Canada Research Online, but Don't Buy, After Seeing TV Ads


English speakers more likely than French speakers to purchase online after viewing a commercial

About half of adults in Canada have headed to the internet to get more information about something they saw on TV, according to December 2013 research from the Television Bureau of Canada conducted by BBM Analytics. But most haven’t made the next step to buying online.
The survey found the most common activity conducted by TV viewers who took an action online was simple research: Nearly three-quarters of respondents who did anything online after seeing a TV commercial reported looking for information about the product or service. About one in five also said they had requested information. A comparatively small 10.7% actually bought something, and a further 5.4% placed an order.
English speakers were slightly more likely than French speakers to report having bought or ordered something after seeing a TV commercial, though French speakers were significantly more likely to say they researched products or services online after seeing them on TV.

Read more at http://www.emarketer.com/Article/Consumers-Canada-Research-Online-Dont-Buy-After-Seeing-TV-Ads/1010569#cxd2u3T3XFFvVmJ8.99

THE LINK BETWEEN VIRAL CONTENT AND EMOTIONAL INTELLIGENCE

THE LINK BETWEEN VIRAL CONTENT AND EMOTIONAL INTELLIGENCE

WANT TO GET 30 MILLION PAGEVIEWS IN A MONTH? THEN YOU NEED TO UNDERSTAND THE MURKY FORCES THAT COMPEL US TO CLICK.
If you wanted to land a gig as a film writer for BuzzFeed, you'd have to a few expected traits: experience as critic, a love of entertainment, and a "proven ability to get viral traffic." Another requirement: high emotional intelligence.
What's the link? As founder Jonah Peretti said when he hired Doree Shafrir fromRolling Stone back in 2012, she was “ahead of her time writing stories with the emotional intelligence and social impact that has now become the currency of the social web.”

BUT WHY IS EMOTIONAL INTELLIGENCE THE CURRENCY?

The Wall Street Journal profiled Neetzan Zimmerman, a former Gawker writer who pulled in 30 million pageviews a month. His best qualification: "he understands the emotions that might compel a human being to click on something online," in the words of Farhad Manjoo. That traffic generation garnered much in the way of attention: Zimmerman left Gawker for a yet-to-be-named startup.
A few sample headlines:
  • Black Gay Dads Post Adorable Photo of Daughters, Get Bashed with Hate
  • Texting Driver Learns Too Late Why That's a Terrible, Terrible Idea
  • Woman with 'World's Most Instagrammed Ass' Gives Rare Video Interview
Zimmerman provides a compelling case study in our Internet compulsions: we like the adorable and outrageous, the self-righteous come-uppance, and, clearly, we're not above butts.

WHAT'S AT THE BOTTOM OF ALL THIS?

A few scholars have gone through the trouble of codifying the way we share now, namely University of Pennsylvania professors Katherine Milkman and Jonah Berger, who have teased apart shareability into six snackable steps:
  • Social Currency: We share things that make us look good (even if that means pictures of our cat).
  • Triggers: Easily memorable information means it's top of mind and tip of the tongue.
  • Emotion: When we care, we share.
  • Public: Built to show, built to grow.
  • Practical Value: News people can use.
  • Stories: People are inherent storytellers, and all great brands also learn to tell stories. Information travels under the guise of idle chatter.
To dig deeper into these half-dozen keys to writing for shareability, page through our extensive excerpts ofContagious: hereherehere, and here. For some healthy skepticism, read economics blogger Rob Horning. What we're interested in is why emotional intelligence matters.
As New Yorker psych writer Maria Konnikova discusses, headlines that evoke emotional responses do better than those without:
An article with the headline “BABY POLAR BEAR’S FEEDER DIES” did better than “TEAMS PREPARE FOR THE COURTSHIP OF LEBRON JAMES.” But happy emotions (“WIDE-EYED NEW ARRIVALS FALLING IN LOVE WITH THE CITY”) outperformed sad ones (“WEB RUMORS TIED TO KOREAN ACTRESS’S SUICIDE”).
The other emotional aspect is what psychologist call arousal, which is a way of talking about the strength of the response engendered. If an article pushes you into extreme emotions--outrage over the unjust jerkiness of people hating gay dads--then you'll be much more likely to not only click, but to share.
As you're probably already aware of from within your social feeds, sites like Upworthyand newcomer Viralnova are largely built around those strong emotional responses--and thus their insane numbers: though less than two years old, Upworthy got thesecond-most Facebook likes in the country in December. Viralnova was seventh.
What do we have to learn from this? That crafting shareable content is a skill--one strongly linked with emotional intelligence.

YOU, EMOTIONAL INTELLIGENCE, AND US

As we've talked about before, emotional intelligence has a number of component factors. We're most concerned with emotional understanding: our ability to actually name what we're feeling at a given time.
Emotional understanding is a gate to empathy, an understanding of how other people will experience the world that can be increased with coaching, meditation, or other practices. Because if you can predict how a cat video, moral outrage, or spandex pants might affect you, you can use your understanding of your own reactions as a proxy for other people's experiences.
So strangely enough, traffic kings like Neetzan Zimmerman demonstrate a remarkable degree of empathy: they've internalized how others internalized things--and write the headlines that fit.