Tuesday, October 15, 2013

Pinterest Lead Generation 101: Best Practices and Hacks That'll Make You a Pro

Pinterest Lead Generation 101: Best Practices and Hacks That'll Make You a Pro

by Ginny Soskey

Date
October 10, 2013 at 8:0
pinterest_lead_generation 
In marketing, there's still a huge misconception about Pinterest. Some marketers think that it's useless -- just another fad network that people are getting in a tizzy about. But that's not quite accurate any longer.
While Pinterest may not be perfect for everymarketer in every industry, it does offer a huge opportunity for most. It has more than 70 million users and a growing international population. Plus, Pinterest users spend the most money of users on popular social networks -- nearly double the amount of money spent from Facebook users and triple the amount from Twitter users. This means that there's lots of potential leads and customers just waiting to be engaged and converted who will probably spend a decent amount with you. 
Sounds like a pretty sweet deal to me, but thinking about generating leads ... and actuallygenerating leads on Pinterest are two very different things.
The good news? Pinterest is actually a fairly simple social media network as far as lead generation goes, because there's really only two ways to generate leads right now. So we'll walk you through both types of lead generation and how you can optimize pins to make the most of those lead generation opportunities. 

Types of Leads You Can Generate on Pinterest

On Pinterest, there are two types of leads you can generate: direct and indirect. It all boils down to where Pinterest is on the conversion path. Here's the difference between the two:
  • Direct Leads: Direct leads are generated through content on Pinterest that links directly back to a landing page on your website. On that landing page, visitors can share their personal information (a name, email address, phone number, etc) in exchange for an offer -- whether that be an ebook, coupon, infographic, or any other piece of content.
  • Indirect Leads: Indirect leads are generated by using Pinterest on the path to conversion -- but it's not the final destination before someone gets to a landing page. For example, if you shared a blog post that had a call-to-action to a landing page at the bottom of the post, your initial pin is helping direct visitors to that landing page.
Make sense? Pretty simple stuff. 
Unlike other social media platforms, Pinterest really only has a one effective place where you can generate direct or indirect leads: through pins.
Yes, you can technically include links to lead gen material in boards and even in your profile, but those are considerably less effective than through pins. There's two reasons why: 1) Links in Board and Profile descriptions don't automatically hyperlink (thus decreasing the possibility of someone clicking on them dramatically), and 2) Most people are spending time pinning (this includes repins) so they probably aren't taking the time to check out your page or board description for extra, juicy, non-visual content. So if you have limited time (like most of the marketers I know), it's best to spend your time where it will count.
So, to help maximize the ROI of Pinterest, you should spend time creating and optimizing pins to get clicks, repins, and likes -- all things that will help drive your lead generation growth. Let's break down each part of the pinning process so you can squeeze the juice out of all of your Pinterest lead generation opportunities.

How to Optimize Your Pins for Lead Generation

1) Create a board that your Pinterest audience can -- and will want to -- discover.

Pinterest is famous for having an audience obsessed with food, fashion, and DIY goodies -- which makes marketers think that we all have to produce those three things to be successful. And while we all don't have businesses built around those three things, there is a hugeopportunity on Pinterest to tap into the last obsession.
Show people how they can make something or give them the tools to do it -- no matter what industry you're in -- and Pinterest users will love it. They like helpful, engaging content that just happens to be visual. So think about a board topic that can feature helpful content that will alsogenerate leads. We've done this on our own Pinterest page by making a board purely for templates -- but there are lots of other ways you can make that same idea work for your company and Pinterest board. 
Once you pick a board topic idea, be sure that it can be easily found through search (both Pinterest and otherwise). Leave the jargon out of your board names and go with something clever, yet tightly aligned with how your users speak and think. Besides that, if you want a more in-depth Pinterest SEO guide, check out this blog post.

2) Create images that Pinterest users naturally notice. 

Now that you've got your board idea, you've got to fill it with pins. Whether you decide to create an image yourself or source one (legally) from the internet, there's actually some science to choosing pins that people notice, and click on. Here are a few data-backed pin composition tips:
Use this data as a jumping off point, but definitely keep testing to discover what your audience likes to discover, like, repin, and click.

3) Don't use UTM parameters or shortened links in your pin URL.

Adding a link to your landing page or other piece of content is crucial to generating leads, but unfortunately, Pinterest strips UTM parameters after the campaign source parameter. Also, Pinterest warns users that all shortened links could lead to spam, so your best bet is just putting in a simple URL in the URL box and trying to measure success in other ways. 

4) Use your description wisely.

Next up is your pin's description. Keep the copy short and sweet -- usually between 100 and 200 characters works best -- while also making room for a shortened URL. This is the place where you want to include a shortened, trackable URL in your pin, as Pinterest doesn't restrict these links like it does with the actual pin URL. Providing a link in the description gives your followers even more opportunities to click, and maybe even become a lead.

5) Add a hashtag, if relevant. 

Let people discover your pins more easily by including a relevant hashtag or two. Don't go overboard though -- Salesforce has found that on Twitter, tweets with one or two hashtags receive 21% higher engagement than those with three or more hashtags. Obviously, Twitter isn't Pinterest, but it is a good practice to take cross-platform.

6) Rinse, repeat. 

And you're done with making pins -- so keep following steps two through eight until you have a robust board. 

7) Promote your pins elsewhere. 

To get the most out of your pins, you gotta get outside of Pinterest. Just like you would with any other content platform, you've got to promote your boards and pins to really make the most of them. There's lots of things you can try here -- from sharing links to individual pins on other social networks to embedding your lead generation boards on your website or blog, the world is your oyster. So go on, get creative -- the more eyeballs you can get on your pins, the more leads you can generate.

8) Keep track of your success with a few different tools. 

Obviously, when you're trying to generate leads on Pinterest, your main metric will be leads. But, there's lots that happens before people become leads, so if you're finding your lead generation number staying stagnant or decreasing, check for holes in the proverbial Pinterest bucket by looking deeper into referrals and clicks. 
Unfortunately, because of the way that Pinterest strips URLs, it's not quite as easy to get a definitive number of success through referral traffic, but here are a few metrics you should keep an eye on to get a general understanding on how your Pinterest lead generation strategy is working:
  • General Pinterest Referral Traffic: You can find this metric in your marketing analytics software. (HubSpot customers, you'll find this under the Sources report.) While this also loops in traffic from pins outside of your board, it's a good idea of how well the Pinterest audience enjoys your content. If you're finding lots of referrals from Pinterest but few clicks on your board, you might want to switch up what you're pinning.
  • Pinterest Analytics Clicks: If you have a verified business account, you can access these metrics directly in Pinterest's dashboard. It's not clear whether clicks are just for the URL clicks or for the whole pin (which includes clicks on the description), so you will have to do some data slicing and dicing. Regarldess, this a great metric to have in your back pocket. 
  • Shorted URL Clicks: You can see this metric by putting the shortened URL in your browser followed immediately by a + sign (ex: http://hub.am/19zv6PY+). If you want to isolate clicks purely on the link in one description, this is a great metric. 
  • UTM Parameters: You can see this metric if you dive deeper into your marketing analytics software than the general referral traffic (usually placed under "campaigns"). This metric can help track how well your Pinterest descriptions are doing at sending you traffic. This way, you can figure out if including a shortened URL even makes a difference -- or adds clutter to your description. Gotta test these things out for your self, even if they are general best practices! ;)
And once you have all of this data, use it to help you iterate on your strategy. Pretty soon, you'll have leads flowing in -- the proof you need to keep up with this hot social network. So go on -- get to it!

Thursday, October 10, 2013

The Beginner's Guide to the Hashtag

The Beginner's Guide to the Hashtag

Like-hashtag
If you’re a social media novice, hashtags — those short links preceded by the pound sign (#) — may seem confusing and unnecessary. But they are integral to the way we communicate online, and it’s important to know how to use them (even though some people, like Jimmy Fallon and Justin Timberlake, are not the biggest fans). Plus, they can be a lot of fun.
On Twitter, the pound sign (or hash) turns any word or group of words that directly follow it into a searchable link. This allows you to organize content and track discussion topics based on those keywords. So, if you wanted to post about the Breaking Bad finale, you would include#BreakingBad in your tweet to join the conversation. Click on a hashtag to see all the posts that mention the subject in real time.
The hashtag’s widespread use began with Twitter but has extended to other social media platforms. In 2007, developer Chris Messina proposed, in a tweet, that Twitter begin grouping topics using the hash symbol. Twitter initially rejected the idea. But in October 2007, citizen journalists began using the hashtag #SanDiegoFire, at Messina’s suggestion, to tweet updates on a series of forest fires in San Diego. The practice of hashtagging took off; now users and brands employ hashtags to cover serious political events (#Cairo) and entertainment topics (#MileyCyrus) alike.
With our beginner's guide, you'll be hashtagging like a pro in no time.
How do you make the most of hashtags? Let us know in the #comments.

Supported Characters

telephone-hashtags
Image: Flickr, Roberta Cortese
Which characters can you include in a #hashtag?
For starters, spaces are an absolute no-no. Even if your hashtag contains multiple words, group them all together. If you want to differentiate between words, use capitals instead (#BlueJasmine). Uppercase letters will not alter your search results, so searching for #BlueJasmine will yield the same results as #bluejasmine.
Numbers are supported, so tweet about #50ShadesOfGrey to your heart’s content. However, punctuation marks are not, so commas, periods, exclamation points, question marks and apostrophes are out. Forget about asterisks, ampersands or any other special characters.
Keep in mind that the @ symbol does something completely different. Using @ before a person’s Twitter handle will tweet at him directly, letting him know you have written to him via the @Connect tab. A hashtag will not. Sometimes users will hashtag a celebrity’s name instead of using her Twitter handle — it is acceptable to tweet #Lorde or @lordemusic. But if you are trying to reach someone directly, don’t use a hashtag.
There is no preset list of hashtags. Create a brand new hashtag simply by putting the hash before a series of words, and if it hasn't been used before, voilĂ ! You've invented a hashtag.

Supported Platforms

Social Media Icons
Image: Flickr, mkhmarketing
Most major social media platforms support hashtags. These include:
Twitter: Twitter is the birthplace of modern hashtag usage — as such, its hashtags are more versatile than other sites' (see “Tone & Voice,” below). Twitter hashtags are mainly used to denote specific topics of conversation; the “Trends” sidebar of your Twitter feed curates a list of hashtags you might be interested in, based on your tweets.
When you search for a hashtag on Twitter, there are three ways to filter the results. The "Top" option displays the most relevant and popular posts, including those from users you don't follow. "All" shows you every tweet that uses the specific hashtag in real time, and "People you follow" will only display results from users you are following.
Hashtag Search Results

Facebook: Facebook only recently added hashtag support in June 2013, and the practice has not picked up much steam. Nevertheless, clicking on Facebook hashtags will take you to a list of posts containing the same hashtag. Unlike Twitter, you will only see posts by users you know.
Instagram: Hashtags can be used to complement photos shared on Instagram and help you discover new accounts and pick up followers. Some hashtags were created specifically for Instagram photo challenges — #ThrowbackThursday, for example, encourages users to post retro photos. Vine uses hashtags in the same way — try accompanying each of your Vine videos with at least one hashtag to maximize shareability. 

Google+: When you click on a hashtag in Google+, the search results will include the original hashtag as well as posts with similar tags and keywords. Google search results display on the left side of the page, while hashtag results from within Google+ appear on the right. Google also gives you the option to search within Facebook or Twitter.
Tumblr: Tumblr posts have a special “Tag” section where you can enter tags. These tags function like Twitter hashtags, organizing posts by topic, but the hash symbol is inserted automatically. Hashtags included in the main body of a post are not transformed into links.
Pinterest: Use Pinterest hashtags to mark and search for content. Click on the hashtag in a pin description to navigate results that contain the exact hashtag, plus pins with the same word or phrase in the description.
Curious which hashtags are trending across social media? Hashtags.org tells you which tags are hot in real time.

Tone and Voice

Beyond simply organizing your tweets, Twitter hashtags can help you craft your voice while joining in a larger discussion. You can use multiple hashtags in one tweet, but don’t go overboard. One to three is generally an acceptable range.
In a post for The New Yorker, Susan Orlean points out that hashtags can provide colorful commentary as a sort of “muttered into a handkerchief” aside, to give context and to convey humor or sarcasm.
Sometimes a hashtag is so zany or specific that there are few, if any, search results attached to it. These exist mainly for entertainment purposes. Orlean gives the example “Sarah Palin for President??!? #Iwouldratherhaveamoose.” As she points out, it is unlikely anyone would actually search for "#Iwouldratherhaveamoose," but it adds a dash of humor that followers appreciate.
Here are some sample tweets that use hashtags (in bold) to add context, humor and voice:
  • Let the weekend begin! #TGIF
  • Wearing socks with Crocs is so stylish #kidding
  • Just dropped my second ice cream cone. #fail
  • I hate when people smoke e-cigarettes indoors. #annoying #rude #whygodwhy
  • The movie #Gravity is beautiful, but so terrifying! #nevergoingtospace
  • I’m loving 'The Sound of Things Falling' by Juan Gabriel Vasquez #FridayReads

Business and Marketing

Many major brands now have Twitter accounts, and some choose to create hashtags to promote specific events or campaigns. If you want to use Twitter as part of your business strategy, here are a few tips to keep in mind:
coke-twitter-2

Consolidate your tweets: Choose a specific account that will represent your brand or business. Set up a business account, or designate one employee to tweet on behalf of the company. That way, users can find all of your tweets in one place.
Use relevant hashtags: See what hashtags other businesses in your field are using. If you’re promoting cheap airfare, you will want to use hashtags like #CheapTravel and #FlightDeals so users will find you when they search for those keywords.
Follow trends: See what hashtags are trending and make use of them — if they are relevant to your business. Using a popular hashtag that has nothing to do with your brand (for example, including #MileyCyrus in a tweet about cheap airfare) makes you look like a spammer and will hurt your credibility.
Create your own hashtag: If you want to create a special hashtag for an event or campaign, select one that hasn't been used before and remind everyone to use it in related tweets. Be sure to include the hashtag in any promotional materials. Make it informative but short — for example,Mashable uses #MashReads to talk about writers who visit our HQ.
Generate buzz: Creating a contest, raffle or promotion is a great way to get Twitter talking about your brand. Users will be more likely to retweet your hashtags if they know they might win a prize by doing so. For instance, if you're promoting a new confectionery shop called Candy Land, get Twitter buzzing by offering free treats to users who tweet #CandyLandPromo.
Remember, your hashtag’s visibility will depend on your privacy settings. If your Twitter account is private, only those authorized to see your tweets will have access to your hashtags. If you are using hashtags to increase your brand's exposure, make sure your tweets are set to Public.

Best Practices

Tweet Me Candy
Image: Flickr, TPorter2006
Twitter has a helpful list of best practices for using hashtags, but here are three key tips for all users:
Be specific: If you’re using a hashtag to join a conversation, make sure the hashtag is specific and relevant to your topic. If you’re talking about Obama's health care plan, use #Obamacare instead of simply #Obama. A vague or generic hashtag like #health or #opinion isn’t effective either.
Keep it simple: Hashtags, like links, look like spam if they are used too often. Three hashtags should be the maximum on Twitter and Facebook, but you can get away with more hashtags on Instagram and Vine. And don’t hashtag the same word twice (“#Gravity is a great movie! Everybody go see #Gravity”). It’s #redundant.
Give context: A tweet that contains only hashtags is not only confusing — it's boring. If your tweet simply reads, “#happy,” your followers will have no idea what you’re talking about. Similarly, if you tweet, “#BreakingBad is #awesome,” you’re not really adding much to the conversation.
For further social media guidance, check out these resources:

Wednesday, October 2, 2013

98% of Push Notifications & Text Messages Are Opened

98% of Push Notifications & Text Messages Are Opened

Sports PubIt’s a sure bet that many, if not most of your customers are sports fans.  There is nothing better for a rabid fan than to get “instant alerts” on the progress of a baseball or football game.  Most fans don’t have the time to watch every game, but they want to keep track of their favorite team(s) progress at all times.  Virtually all of the major sports networks equip their apps with a push notification feature that allows them to communicate with the app holder even if their app is not running.  Using baseball as an example, if the app holder has programmed in to be push notified of the score of his favorite team’s game every three innings, his phone will chirp at the right time and the score will be displayed.

Why do push notes work so well?

They are immediate and free.  Relevant messages are displayed at the right time.  
daily special push noteLate Friday afternoon, when their customers are thinking about what to order for dinner, a restaurant can send out dine in or dine out specials to its mobile app users as a push notification.

golf push noteDuring slow periods, say you’re a golf course in a seasonably hot climate area, you might have difficulty filling your tee times when it’s over 100 degrees outside.  You can send a push note to all of your app holders offering them half off golf rounds when the temperature climbs over the century mark.
push note locationYou can use location based notifications.  For example, if your business is located in downtown Naperville, Illinois you can target only people who are physically within ten miles of your location.
Let’s say you own a mobile catering company that serves drinks and light meals to construction and other work crews.  When you begin your route, you can send out a push note alerting your customers as to when you’ll be arriving and of the daily specials.  Push notifications are the perfect tool for businesses with multiple locations who want to offer promotions on a geographically targeted basis.
You can send both text and images in your push notification using your I’m In Marketer mobile app.
Going back to the restaurant example, why not send your hungry customers a photo of your most tantalizing entrée?
dinner picture push note

If you’re a spa, send out a picture of hands kneading back muscles.  The possibilities are endless.massage image push notification

Send a message that gets read

android robot
Push notifications are much more effective than email or direct mail.  The open rates on push notes consistently top every other communication method.
Why?  Your customer already has your mobile app, so he has demonstrated a desire to purchase your products or services.  Every time you send a push notification you are offering your customer a deal on something that he is already interested in buying.  With a well thought out timing strategy every one of your push notes will reach the right people at the right time.
So hit a home run!  Set up a push note program using your mobile app that makes sense for your business today.

3 Reasons You Need to Add Google Authorship to Your Website Now

3 Reasons You Need to Add Google Authorship to Your Website Now



If you’re creating content online, you need to use Google Authorship and Google Plus.
Google Authorship makes it easy to identify the author of a result in the SERPs (see example below). It ties a Google Plus account (right now, only personal accounts) to a web page. Google created the Authorship markup as a way to help combat low quality content and websites in search results. With Authorship, authors can build authority and trust, and this signals to Google (and users, too!) that a web page is highly credible.
3 Reasons You Need to Add Google Authorship to Your Website Now image GooglePlusAuthorship1
Example of Google Plus Authorship on our website and Marketo’s. Which results would you be most likely to click?
Our new class with Janet Driscoll Miller dives deep into why businesses should use Google Authorship, and how to implement it. Here’s a quick preview of the class—3 key reasons you MUST implement Google Authorship now:

1. Maximize search visibility

3 Reasons You Need to Add Google Authorship to Your Website Now image Justin Briggs HeatMap 277x300

Google users rarely spend more than a few seconds scanning the results from their search. Most click the top result because it requires least amount of effort. How do you stop users from simply clicking that first result? Draw attention with Google Authorship.
A recent eye tracking study by Justin Briggs proved that when search results have an Authorship profile, user’s eyes wandered further down the Google results page to a lower ranked link. In the heatmap to the right, you can see where eyes wandered on the results page. The dark red areas are where the most people looked. Notice how lower ranked results get more eye views than the high results? It’s because they have Authorship. More importantly, notice that the #4 result gets more views than the top entry, effectively taking the spotlight from the top ranked result.

2. Increase click through rates

Without authorship, more than two-thirds of Google searchers click the top ranked search result. No surprise there.
When a lower-ranked result had Authorship, less than half of users click the top ranked result. Not only do you get a higher click through rate, but your competitors get a lower click-through rate, giving you a chance to capture more clicks, even with a lower ranking. The third and fourth ranking Google results saw the most benefit. With some instances, authorship has even doubled click through rates. Success!

3. It’s a competitive advantage

While many leaders in search and digital marketing have been stressing the importance of Google Plus and Authorship for years, according to research by BlueGlass, only 3.5% of the Fortune 100 actively use it. Lame. If you work for a large organization, I understand may have internal hurdles to overcome in order to get Authorship implemented, but beyond that, there are no excuses. Get your strategy set now. The sooner you develop your strategy and start implementing it, the longer it will take for your competitors to catch up. And don’t forget that point on increasing click-through rates—the more likely visitors are to click your website, the less likely they will be to click your competitors’ sites. I know that may seem obvious to digital marketers like us, but make sure to point that out to senior management when you’re selling them your Google Authorship and Google Plus strategy.

Learn how to implement Google Authorship (and a few more critical reasons why you need to).

Watch Google Authorship: Why You Need It and How to Implement It, and get step-by-step advice and instructions for adding the Google Authorship rich-snippet to your search results. Learn common pitfalls and mistakes to avoid, and why Google Authorship is not just important for content-creating brands, but the authors that write for them, too. Get instant access now.

Read more at http://www.business2community.com/digital-marketing/3-reasons-need-add-google-authorship-website-now-0627852#SSKzQ00uRDe6tBUA.99

A Scientific Guide To Maximizing Your Impact On Twitter, Facebook, And Other Digital Media

A Scientific Guide To Maximizing Your Impact On Twitter, Facebook, And Other Digital Media

When is the best time to tweet on Twitter, post on Facebook, and email newsletters to reach the most people? Let's find out.


We’re pretty keen on optimal timing for social media here at Buffer, and I figured it was high time I collected all the information we have about online communication into one place. I’ve collected research and stats on Twitter, Facebook, email and blogging to help you find the best time to communicate with others in each format.
The tricky thing I’ve come across is that since the Web is still so new, a lot of the research available to us is conflicting. We really need more time and more studies to get definitive answers about what works best, and the fact that our audience members are constantly changing their own activity patterns makes it even harder to work out for sure. Looking at the latest social media stats seems to only confirm that.
So my suggestion would be to use this guide as just that--a guide to help you work out what to test for in your own audience, so that you can see what actually works best in your specific case.
Let’s get into the stats then.

Facebook: Find the best time to post your updates.

When I posted about Facebook’s News Feed algorithm, one of the factors I talked about was time decay. This is simply the age of your post: How long has it been since you posted it? With the recent introduction of Story Bumping, time decay matters a lot less than how relevant your story is to the user in terms of getting into their News Feed (i.e., does it get in from a user or a page they interact with often, or have interacted with recently). Still, it’s good to keep time decay in mind, since it does make some difference: You won’t see posts from three months ago in your News Feed today.
In terms of specific days and times to post on Facebook, here are some of the stats I found:
Engagement rates are 18% higher on Thursdays and Fridays.
I love the way this was explained in Buddy Media’s study: As they put it, “the less people want to be at work, the more they are on Facebook!”
Specific industries varied slightly according to which days of the week garnered the most engagement, but most of them update around the end of the week, from Wednesday to Friday.
Another study found that engagement was 32% higher on weekends, so the end of the week is definitely a good rough guide to start experimenting with.
The best time of day to post on Facebook is debatable, with times ranging from 1 p.m. to get the most shares to 3 p.m to get more clicks to the broader suggestion of anytime between 9 a.m. and 7 p.m. It seems that this generally points to early afternoon being a solid time to post, with anytime after dinner and before work being a long shot.
For more Facebook stats and Facebook statistics, we’ve written a complete guide for you to check out.

Twitter: When is the best time to tweet for engagement versus clicks?

Twitter is such a popular network for mobile users that it can be a bit tricky to lock down exactly when the best time to post is. Here are some suggestions from the research I’ve found:
Twitter engagement for brands is 17% higher on weekends.
If you’re tweeting from your company account, you might want to keep this in mind, especially if engagement is what you’re looking for. Buffer can help you spread out your tweets to post at the optimal times, so you don’t even have to work weekends to take advantage of this! Click-through rates are generally highest on weekends, as well as midweek, on Wednesdays.
On the other hand, an Argyle Social study showed that weekdays provide 14% more engagement than weekends, so this is definitely one you’ll want to test on your audience.
When we look at the time of day, retweets have been shown to be highest around 5 p.m.
For click-throughs, the best times seem to be around noon and 6 p.m.
This could be due to lunch breaks and people looking for something to keep them occupied on the commute home after work.
There are lots of Twitter users who primarily use a mobile device—rarely loading up Twitter on their desktops. Twitter did an interesting study of these users and found that they are 181% more likely to be on Twitter during their commute.
They’re also 119% more likely to use Twitter during school or work hours.
For more details on the latest Twitter stats and Twitter statistics, check out this guide.

Email: Find the best time to send for the right content.

There’s been lots of research done on the best time to send emails, particularly in the case of email marketing. Some research done by Dan Zarrella from Hubspot broke down each time of day and worked out which type of emails work best for each period. Here’s what he found:
10 p.m.-6 a.m.: This is the dead zone, when hardly any emails get opened.
6 a.m.–10 a.m.: Consumer-based marketing emails are best sent early in the morning.
10 a.m.-noon: Most people are working, and probably won’t open your email.
Noon–2 p.m.: News and magazine updates are popular during lunch breaks.
2–3 p.m.: After lunch, lots of people buckle down and ignore their inbox.
3–5 p.m.: Property and financial-related offers are best sent in the early afternoon.
5–7 p.m.: Holiday promotions and B2B promotions get opened mostly in the early evening.
7–10 p.m.: Consumer promotions are popular again after dinner.
What I thought was really interesting about this breakdown is why each type of email is more popular at certain times. From 3–5 p.m., for instance, the reason people open financial and property-related emails is that they’re more likely to be thinking about their life situation and how to improve it. Understanding how these time blocks work can be a good start to sending your emails at just the right time.
And since 23.63% of emails are opened within an hour of being received, this is something we definitely want to get right.
For more general emails, open rates, click-through rates, and abuse reports were all found to be highest during early mornings and on weekends.
This probably means that most of us have more time to dedicate to our inbox during these periods, rather than during the day when we’re trying to get work done.


In a different study by MailChimp open rates were shown to be noticeably lower on weekends.
They also found that open rates increased after 12 p.m. and were highest between 2 p.m. and 5 p.m.
A GetResponse study backed this up by showing that open rates drop off slightly and click-through rates drop significantly on weekends.
GetResponse found that Thursday is the best day for both open rates and click-throughs.
Mark Suster offers some great advice when it comes to sending emails:
Often I’ll write emails on the weekend and then send them first thing Monday morning. I want to be on top of the stack, not at the bottom of the pile. Most people process email first thing in the morning (although productivity experts say not to!).
BTW, when I write blog posts on Sundays, I always tweet again Monday morning for exactly this reason.

Blog posts: What time should you hit publish on your posts?

So let’s take a look at when to publish blog posts.
Dan Zarrella has some more great stats on this topic, but he makes a good point about the pros and cons of the timing you choose. One thing Dan suggests is that if we post during a higher-traffic period, we’re more likely to have higher bounce rates and get lost among the noise of other content being published.
On the other hand, posting at times when fewer people are online will garner less traffic and engagement, but this will also give our posts more prominence and less competition against other content.
Here are some useful stats from Dan’s research into blog timing:

  • 70% of users say they read blogs in the morning.
  • More men read blogs at night than women.
  • Mondays are the highest traffic days for an average blog.
  • 11 a.m. is usually the highest traffic hour for an average blog.
  • Comments are usually highest on Saturdays and around 9 a.m. on most days.
  • Blogs that post more than once a day have a higher chance of inbound links and more unique views.
Knowing your audience is obviously important for working out the best time to publish on your blog. If your audience is women, for instance, mornings are probably a better bet than nights.
While Mondays are the best days to publish for traffic, Social Fresh suggests posting on a Thursday for more social shares across the web. Here are more ideas to find the best time to publish blog posts.
This study also found that most content sharing happens in the morning, which backs up Dan’s stats that mornings are the most popular time to read blogs.
With Buffer’s new custom scheduling feature, you can now publish your post whenever it suits you, and you can schedule it to be promoted on social networks at a more optimal time. Plus, you can now send and schedule posts to Google+ from Buffer!

Timing depends on the individual.

Timing is difficult to get exactly right, and a big part of this is because we all have different schedules and routines for checking email or using social media. An experiment by online retailer eBags showed this point perfectly. Looking at the latest social media statistics, the range of different schedules seems to only increase.
The company thought that when users were signing up to an email list, that was probably a good time of day for them to be online, so sending emails to them at that same time of day would work best. By analyzing the behavior of each user, eBags sent out emails to users at the same time of day they had signed up for the email list.
This actually worked incredibly well: Click-through rates rose by 20% and conversion rates rose by 65%.
Unfortunately, this is such a complicated and time-consuming process that it wasn’t sustainable. Hopefully these kind of features can be built into social media and email management tools in the future so we can all take advantage of these insights.
Since it’s still so difficult to find the optimal time for each type of online communication that will work for everyone, I’d love to hear about your personal experiences. What works best for you? You can comment below, send me an email or catch me on Twitter at @bellebethcooper.
P.S.: Oh and lastly, we’ve started to gradually roll out the new Buffer for Business to make posting at the best time to social media easier than ever. Take a look!

Tuesday, October 1, 2013

How Does Your Company Stack Up? The Latest Trends in B2B Content [Infographic]

How Does Your Company Stack Up? The Latest Trends in B2B Content [Infographic]

by Ginny Soskey

Date
October 1, 2013 at 11:00 AM
b2b_content_marketing_trendsOne of my favorite things in grade school was that whole "gold star" system. Remember it? You do something well in the classroom and you get a shiny gold star next to your name on a chart of your whole classmates. So, at any given time, you can look around and see how you're stacking up against the rest of the class. 
But once you get out of that grade-school classroom, the gold-star system often goes away. You can't see how you stack up against your competitors and peers because you don't have access to their data. 
That's why benchmark studies, like one recently released by Content Marketing Institute, Marketing Profs, and Brightcove about the current state of content marketing, are just so darn awesome.
Take a look at the latest trends to find out if your company deserves a gold star or not. Trust me -- it'll be just as exciting as the time you got a gold star in the fourth grade.
b2b-cmi-infographic-rev
How does your company stack up? Do any of these trends surprise you?